The health and safety of our guests and service professionals is our primary objective.
Whether you are traveling for work or leisure, we want you to leave home with the peace of mind that your health is our utmost concern. Our well-informed team has developed an extensive array of protocols and procedures to ensure you feel safe, secure, and well cared for during your stay. In response to COVID-19, we have implemented in-depth disinfecting and cleaning processes at every hotel.
Our cleanliness and disinfection procedures follow different programs. We keep a close eye on all high-traffic and high-touch areas, such as communal spaces, and are continuously disinfected. Our team’s increased training and protective equipment provide an additional layer of protection for guests and team members alike.
Our hotels are held to the highest standards of cleanliness with the help of Ecolab, global hygiene and infection prevention solutions providers. Wyndham Grand Mexico City & Esplendor By Wyndham La Condesa partnered with these providers to design top-level cleaning and hygiene protocols that use patented technology designed for healthcare.
Our team members show their dedication to your health by maintaining a safe environment in all areas, from your private guest room to our public corridors.
The frequency of cleaning and sanitizing is increased in all public spaces with an emphasis on frequent-contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, and stair handrails, gym equipment, dining surfaces and seating areas.
Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
At each service professional entrance, the security team administers non-invasive digital temperature readings for all service professionals. Anyone displaying a temperature over 100.4°F will be taken to a private area for a secondary temporal temperature screening. Service professionals confirmed to have a temperature over 100.4°F will not be allowed to enter the property and will be directed toward appropriate medical care.
Hand sanitizer dispensers, touchless whenever possible, are placed at key guest and service professional entrances and contact areas such as driveways, reception areas, hotel lobbies, restaurant entrances, meeting and event spaces, elevator landings, pools, spa and exercise areas. Hand sanitizer is provided in public areas and throughout the back of house for service professionals.
Health and hygiene reminders are posted throughout the property, including physical distancing and the proper way to wear, handle and dispose of masks.
Signage is posted throughout the property reminding service professionals of the proper way to wear, handle and dispose of masks, use gloves (in positions deemed appropriate by medical experts), how to wash hands and sneeze, and to avoid touching their faces.
All service professionals have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including housekeeping, food and beverage, public area departments, hotel operations and security.